Frequently asked questions about car hire

You can book through our website, by phone, or directly at our office.

Yes, at Rent a Car you can pay by debit card or in cash.

Yes. Unlike many other local rental companies, we keep vehicles in stock at our facilities, so you can pick up your car immediately after booking, with no waiting time.
You can also call us and a team member will assist you directly with any questions about collection.

If you book through our website, you’ll receive a confirmation email right after completing your reservation.

Modifications depend on vehicle availability and dates, but we’ll always do our best to accommodate your needs.
You can cancel your booking up to 48 hours in advance, or up to 2 hours before if you’ve selected the Plus Guarantee.

We understand that flight delays are often unavoidable. That’s why we hold your booking for up to 5 hours after the scheduled pickup time without issue.

You’ll need a valid driving licence and ID or passport.

The minimum age is 24 years old. For younger drivers, we offer an additional insurance option so you can still rent with no issues.

Yes, with the premium insurance, you can add a second driver for free, with no extra cost.

Yes, with premium insurance, you’re covered to drive in Portugal and Gibraltar.

All rentals include fully comprehensive insurance and 24/7 roadside assistance.

We offer two insurance options:

Basic insurance includes 150 km per day

Premium insurance gives you unlimited mileage within Andalusia

We operate a full-to-full policy, we deliver the car with a full tank and expect it to be returned full.

Yes, as long as your pet is in a carrier or you use blankets to protect the seats from hair or dirt.

Rent a Car will notify you of the fine at no extra cost.
That’s why it’s important to provide your correct address, so the fine reaches you in time to avoid additional charges.

Before your arrival, a team member will send you the exact location. We always deliver and collect the car at the nearest car park to the terminal for easy airport access.

Yes, with Rent a Car you can choose the pick-up and drop-off point anywhere in Marbella and surrounding areas.

When the vehicle is delivered, we’ll confirm the return time and location, which can be at our office, Málaga Airport, or nearby.

Yes, you can return the car to a different location, as long as you notify us in advance.

No problem,  Rent a Car is flexible with timings when delays are due to force majeure.

Yes, out-of-hours deliveries will include a small additional fee, clearly stated during your booking.

Yes, you can choose the delivery and collection point that suits you best.

We accept credit and debit cards (including Mastercard), bank transfers, Bizum, and cash.

Yes, cash payments are accepted, provided the amount doesn’t exceed the legal limit.

No. At Rent a Car, we accept other types of cards, including debit and Mastercard.

If you book online, payment is required at the time of booking to confirm your reservation.
If you book by phone, a team member will offer alternative payment methods such as bank transfer or Bizum.

Yes, if you choose the premium insurance option, it includes fully comprehensive cover with no excess.

With basic insurance, all vehicles carry an obligatory excess, the amount of which depends on the vehicle model and is clearly stated in the description.

Yes. In addition to premium insurance, we offer the Plus Guarantee, which covers damages not included in the standard cover, such as tyres, windows, or lost keys.

If you don’t have a credit card, a security deposit is required to cover possible issues like missing fuel or lost keys.
The amount is held on your card and released immediately upon vehicle return, provided everything is returned in the same condition.

If the accident is minor, you’ll find an amicable report form in the glovebox to complete in agreement with the other party.
You must inform the company of any damage.
In case of breakdown, the contract includes a 24/7 roadside assistance number.
If needed, a team member may also come to assist you directly and, where possible, provide a replacement vehicle so you can continue your trip.

Yes, premium insurance covers all drivers listed in the rental contract.

Yes, Rent a Car offers a no-excess insurance option for full peace of mind.